This Privacy Policy outlines the principles and procedures by which StarCity Casino (“StarCity”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you interact with our online platform. As an Australian-based online casino brand, StarCity Casino is committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other relevant privacy and data protection legislation.
1. Collection of Personal Information
We collect personal information necessary to provide our products and services, enhance your experience, and comply with legal obligations. Information collected may include your name, date of birth, contact details, account information, payment details, identification documents, online activity, and any communications with us. We may also collect non-personal information such as device details, browser type, and usage data to improve our services.
2. Methods of Information Collection
Personal information is collected through various means, including direct interactions (such as when you register an account, make transactions, or contact customer support), automated technologies (including cookies, web beacons, and analytics tools), and from third parties (for example, identity verification providers or payment processors). By using our website, you consent to the collection of your information as described in this policy.
3. Use of Personal Information
We use your personal information for the following purposes:
- To provide, manage, and improve our products and services
- To verify your identity and age, ensuring compliance with Australian laws
- To facilitate account management, payments, and withdrawals
- To communicate with you regarding your account, transactions, and updates
- To comply with legal and regulatory requirements, including anti-money laundering obligations
- To analyse website usage and user behaviour to enhance service delivery
- To protect our users, staff, and business from fraud and security threats
4. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- To service providers and partners who assist in delivering our services (including IT, payment, and verification services)
- To regulatory authorities, law enforcement agencies, or as required by law
- To related entities within our corporate group for administrative purposes
- With your consent or as otherwise authorised by you
We require all third parties to respect the security of your personal information and to process it in accordance with applicable laws.
5. Cross-Border Disclosure
In certain circumstances, your personal information may be transferred to or stored in locations outside Australia. When this occurs, we take reasonable steps to ensure that overseas recipients comply with Australian privacy standards and that your information remains protected.
6. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure. Security measures include encryption, firewalls, secure access controls, regular security reviews, and staff training. While we take these precautions, no online service is entirely secure; you are encouraged to maintain the confidentiality of your account credentials.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. When information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with our data retention policies and applicable law.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyse website performance, and support marketing activities. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our site.
9. Access to and Correction of Personal Information
You have the right to access and request correction of your personal information held by us. Requests should be submitted in writing to our Privacy Officer using the contact details provided below. We will respond to such requests in accordance with the APPs and may require verification of your identity. In certain circumstances, we may refuse access or correction as permitted by law, in which case we will provide written reasons for our decision.
10. Marketing Communications
We may use your contact details to send you information about our products, services, and StarCity promotions if you have provided your consent or as otherwise permitted by law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.
11. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites that you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will be posted on our website with the effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at: Privacy Officer, StarCity Casino, Sydney, NSW, Australia, or via email at [email protected]. We will respond to your enquiry promptly and in accordance with applicable laws.
14. Complaints and Further Information
If you are not satisfied with our response to a privacy-related concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further information on privacy rights and obligations can be found at www.oaic.gov.au.
This Privacy Policy is effective as of 1 June 2026 and applies to all users of StarCity Casino’s online platform in Australia. For details about available casino games please visit the relevant section of our site.